Quality & Compliance Officer

Responsibilities

• Support the Practice Manager with legal, regulatory and contractual inspections i.e. 6 Facet Survey, Notional Rent Reviews, CQC Inspections etc.
• Oversee Infection Control compliance and audit
• Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed
• Carry out, record and maintain all Health and Safety requirements for both sites, including audits and risk assessments for COSHH, Fire Safety, Safety in the Workplace, Water and equipment
• Maintain register of premises issues reported by colleagues for both sites. Liaise with management to organise and support 3 rd party contractors to resolve reported problems
• Oversee Premises Management and repairs
• Manage cleaning contract and ensure standards of cleanliness are maintained
• Arrange PAT Testing and Calibration of relevant equipment
• Oversee the legionella testing and ensure the practice is compliant and safe
• Carry out Fire Marshall duties when required
• Manage room bookings for the practice, including external bookings of shared Boardroom facilities

Governance, Compliance and Quality

• Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team
• Assist with the maintenance of all processes and compliance, in preparation for CQC inspections and ongoing governance
• Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards
• Assist where directed with the investigation of any incidents, errors, or complaints related to practice activities, implementing corrective actions as necessary
• Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes
• Support planned meetings such as Clinical Governance and PPG Meetings and provide minute taking support where needed
• Support and maintain and update the Business Continuity Plan
• Liaise with Practice Manager to ensure practice has appropriate indemnity and insurance policies in place

Information Technology

• Support IT Manager to deliver and resolve IT projects, rollouts and problems inc. Patient Touchscreen and Callboard
• Assist where necessary with Online Access issues
• Provide admin support across all multifunctional sites within the practice
• Collaborate with team members, wider practice colleagues, and other healthcare professionals to optimise a high standard of patient service and patient safety
• Promote effective communication and teamwork

Qualifications and Skills

• Experience in a General Practice setting is preferred but not essential, with a broad range of skills and knowledge.
• Strong organisational skills, attention to detail, and ability to prioritise tasks in a fast-paced environment.
• Trustworthy, with an ability to maintain patient and business confidentiality at all times.
• Excellent communication, interpersonal, and teamwork abilities.
• Proficiency with General Practice clinical software (EMIS, DocMan, Klinik, Surgery Connect) and computer literate.
• Commitment to patient-centred care, confidentiality, and ethical conduct.

Working Conditions

• Flexibility to accommodate operational needs when required across both sites.

Place of Work

The main place of work will be based at Haresfield Surgery, but as this role has a responsibility at both practice sites, there will be times where travel is required to the practice's branch Surgery in Kempsey.

Meetings

Attend meetings as required.

Organisation

Haresfield Surgery

Location

Turnpike House Medical Centre,37 Newtown Road,Worcester,Worcestershire,WR5 1HG

See Map

Herefordshire & Worcestershire Training Hub, Nelson House, Whitecross Road, Hereford, Herefordshire, HR4 0DG

Part of Taurus Health Ltd. Registered in England and Wales No.