Quality Analyst Intern

An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

Key responsibilities:

We are seeking a dynamic and motivated Quality Data Analyst Intern to join our European team at Haier. In this high-growth and high-responsibility role, you will:

Specifically, the candidate, under the supervision of the Service Analyst, will be involved in, among other things, the following activities:

What you will do

We are seeking a dynamic and motivated Quality Data Analyst Intern to join our European team at Haier. This high-impact role offers exposure to a fast-growing environment and the chance to develop hands-on experience in data-driven service management.

Under the guidance of the Senior Service Analyst, you will be responsible for:

• Service Reporting (TAT & STAT, SR Pending, WIP, Recall rate) - creating detailed reports on Call/Rate by Country and Product Line
• Cost Control Reporting - Analyzing Pex on Call data by Country and Product Line; Tracking replacement volumes and values by Country and Product Line
• Service Network Reporting - Maintaining and updating the Quality Dashboard
• Customer Satisfaction Reporting - Conducting surveys and monitoring Service Levels

Requirements

What you need to succeed

• Recent graduate or student in statistics or a related field
• Fluent in Italian and English (written and spoken)
• Excellent command of Microsoft Office, especially Excel

What We Offer

• A six-month full-time paid internship (€800/month)
• Free access to the company canteen
• Smart working

Location: Brugherio

At Haier Europe, we seek entrepreneurs passionate about delivering extraordinary customer experiences and driving real business results. Are you ready to join us and make a difference?