QA Program Manager: Drive Quality & CSAT Excellence

TikTok Shop in London seeks a Quality Assurance Program Manager to shape QA strategy, build an execution framework, and design a learning curriculum for the team. You will partner with global groups to elevate CSAT, auditing quality, and coaching compliance.

The role leads improvement projects, analyzes root causes, and drives scalable QA processes across the organization, ensuring timely launches and measurable impact.