QA Lead - Customer Operations & Quality Excellence

ClearScore is seeking an experienced QA Specialist to own QA across global Customer Operations and drive continuous improvement in the quality of support for millions of users. You will look beyond single QA results and understand root causes, shaping processes, knowledge and behaviours behind it.

You will evolve QA approaches, coach teams, analyse trends and turn findings into prioritised improvements, collaborating with Risk, Compliance and other stakeholders to uphold quality in a regulated