QA, Content & Training Associate - Elevate CX

Bloom & Wild Group seeks a proactive QA, Content & Training Associate to elevate customer interactions across the Customer Delight team. You will bridge quality assurance, content management, and team development, shaping knowledge base content and coaching standards.

You'll lead calibration sessions, refine training materials, and collaborate with AI Auto-QA tooling while supporting Zendesk workflows and live support during peak periods.