Public Contact & Support Officer

West Midlands Police is seeking a Public Contact Officer to act as the first point of contact for the public in the Public Contact Office, handling a wide range of enquiries with professionalism and empathy. You will provide timely, accurate information and escalate appropriately to uphold public trust.

You will engage with external partners and emergency services, make clear decisions under the National Decision Model, support 999/101 calls and digital reporting channels, and work across varied