Public Area Team leader

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Job Overview

Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods.

Responsibilities

• Supervise and support the Public Areas team, providing training, guidance, and coaching to ensure exceptional cleanliness and service standards are maintained at all times.
• Conduct regular inspections of all public areas, including guest facilities, colleague areas, meeting rooms, lifts, restrooms, the gym, and back of house spaces, ensuring they are clean, safe, and well presented.
• Coordinate and monitor daily cleaning activities, deep cleaning schedules, and special projects to maintain the highest standards of cleanliness and appearance throughout the hotel.
• Identify, report, and follow up on maintenance issues, working closely with the Engineering team to ensure timely resolution and minimise disruption to guests and colleagues.
• Monitor the condition of hotel fixtures, furnishings, flooring, upholstery, plants, and decorative features, arranging repairs or restoration works as required.
• Manage cleaning supplies, equipment, and inventory levels, ensuring resources are available, well maintained, and used in accordance with company procedures.
• Maintain accurate records of inspections, cleaning activities, maintenance requests, and departmental reports, ensuring all tasks are completed efficiently and on schedule.
• Foster a positive and collaborative working environment while promoting health, safety, and compliance standards across all public and back of house areas.

Qualifications

We are looking for an experienced and proactive hospitality professional with previous housekeeping or public areas supervisory experience, ideally within a luxury hotel environment. The successful candidate will have strong leadership and organisational skills, a keen eye for detail, and a passion for maintaining the highest standards of cleanliness and presentation. Excellent communication skills and the ability to build effective working relationships across departments are essential. Experience in managing teams, coordinating maintenance follow up, and ensuring health and safety compliance would be highly advantageous. A commitment to providing an exceptional guest and colleague experience, while embodying Hyatt's Values, is essential.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide