PRS Resettlement Officer

Overview

About The Role

Working Hours: 35 Hours Per Week
Contract Type: Full-Time, Temporary (until 31/03/2027)
Additional Payments: Essential Car Allowance
Closing Date: 08 October 2025
Closing time: 11.59pm
Interview Method: Face to Face

This role is subject to: 2 References (where possible we require 3 years' history).

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced DBS check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice. The DBS Code of Practice can be viewed at the GOV.UK site. A policy on the Employment of Ex-Offenders is available upon request.

Essential Car Documentation - This post is a designated Essential Car User. Therefore, you must hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

The Private Rented Sector (PRS) Team sits within Manchester City Council's Homelessness Services. Dedicated Resettlement Officers will be based in the Private Rented Sector (PRS) Team and will work with service users who have been accommodated into a private tenancy. The post holder will work closely with the Private Rented Service to identify individual needs and address any issue that may arise during the tenancy. This will prevent the applicant re-representing and develop practical and realistic move on solutions.

Responsibilities

• Provide support to families who have been resettled into private rented accommodation.
• Work in partnership with the DWP to address any benefit issues.
• Support the landlord to address any issues that may arise to ensure the tenancy is sustained.
• Provide advice and information on keeping accommodation safe and secure.
• Assist with benefit maximisation, budgeting and debt management; signpost applicants to specialist help where appropriate.
• Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.

The Role and Team

The Private Rented Sector (PRS) Team is part of Manchester City Council's Homelessness Services. The post is based in the PRS Team and involves working with service users in private tenancies, coordinating with the Private Renting Service to identify needs and resolve tenancy issues.

About the Candidate

The postholder will have:

• Excellent communication skills.
• The ability to organise multiple tasks efficiently, allocating time according to complexity and priority.
• Ability to assist managers and teams in managing change and to respond to correspondence, enquiries and complaints in a timely and effective manner.

About Us

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. We strengthen communities and drive innovation in public services.

Our Manchester is our vision for a fairer, greener, and healthier city. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours.

• We take time to listen and understand
• We work together and trust each other
• We value differences and treat each other fairly
• We own it and are not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
• A buzzing pension - Enrolled in the UK's largest local government pension scheme, with life cover of three times salary as a lump sum.
• Enhanced parental and carers leave - Enhanced family leave options to support bonding with a new born or during life events.
• Perks - Discounts through MCR+ and other benefits (phone contracts, cycle to work, free flu jabs and eye tests, etc.).
• Learn and grow - Learning opportunities, onboarding, workshops, training, apprenticeships and qualifications.
• A Good Employment Charter member - Secure, flexible work, annual pay reviews, union recognition, health and wellbeing support.
• Up to 3 days volunteering leave - Pro-rated paid volunteering leave in addition to other benefits.

Equality and Inclusion

Creating an Inclusive Team at Manchester City Council. We welcome applications from people of all ages and backgrounds, especially from Black, Asian and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed via the Accessibility tools on the Careers page; it offers text-to-speech, translations, and adjustable text size and color.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirements and identify with at least one of the following criteria: Armed Forces members or veterans; current or former care leavers; disabilities or long-term conditions; completion of the GM Elevate Leadership Development Programme or MCC positive action programme. If you have completed GM Elevate, please indicate this in your Supporting Statement.

When You Join Us

We are a Disability Confident Employer, offering:

• A workplace adjustment hub with support and guidance for necessary adjustments.
• Networks for Disabled Staff, Neurodiversity, and Mental Health to influence council practice.
• A commitment to accessibility and disability-friendly workplaces.

For more information about the role or any adjustments, email .

What We Will Need from You if You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route.

Pre-Employment Checks

The checks required depend on the role and may include:

• Right to work documentation (visa sponsorship not guaranteed).
• References from current and previous employers.
• Proof of relevant qualifications.
• DBS check where applicable.
• Proof of Manchester residency where required.
• Police vetting where applicable.
• BPSS clearance where required.
• Driving licence if the role requires driving.

These checks are conducted to ensure safety and security of the workforce and community.

Other relevant information: We support diversity and inclusion, provide adjustments or equipment as needed, and may redesign tasks if necessary.

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