Property Transfer Manager

Rendall & Rittner • Competitive • Home Based

You will lead our Property Transfer function, the team at the heart of smooth, timely sales, purchases and remortgages across a large residential portfolio. This is a pivotal role where your judgment, organisation and people leadership ensure every assignment and notice is handled with accuracy, care and pace.

You will coordinate the end to end process, set high standards and coach your team to deliver against SLAs and fee-income targets. With a blend of service mindset and commercial focus, you will streamline workflows, strengthen stakeholder relationships and continually improve how we support residents, clients, conveyancers and lenders.

Most days you'll be overseeing a high volume caseload, guiding your team on complex lease queries, checking key documents and unblocking issues to keep completions on track. You'll be in regular contact with solicitors, lenders and internal teams, monitoring SLAs, reviewing fees and using data to drive decisions and improvements.

• Consistent on time turnaround of LPE/management packs, consents and notices against clear SLAs.
• Accurate, audit ready documentation with zero tolerance for data errors or compliance breaches.
• A motivated team with clear goals, strong coaching, fair workload balance and low escalation rates.
• Excellent feedback from residents, clients and conveyancers, reflected in CSAT and complaint reduction.
• Strong fee performance with robust invoicing, recovery and transparent reporting to stakeholders.
• Measurable process improvements that reduce cycle times and rework while increasing capacity.

• Managing and prioritising the team's pipeline of sales, purchases and remortgages to meet SLAs.
• Reviewing and approving management information packs, certificates/consents and completion statements.
• Liaising with conveyancers, lenders and internal colleagues to resolve lease queries and unblock cases.
• Ensuring accurate apportionments, arrears clearance and invoicing of transfer related fees.
• Monitoring performance dashboards, reporting on KPIs and implementing workflow improvements.
• Coaching team members, handling escalations and embedding consistent, compliant ways of working.

• You're a hands on leader who thrives in a high volume, detail critical environment.
• You combine empathy and clear communication with a firm focus on outcomes and deadlines.
• You are commercially minded, comfortable discussing fees and ensuring fair recovery.
• You love building simple, scalable processes and using data to improve decisions.
• You stay calm under pressure and bring a solutions first approach to complex lease queries.

• Leading a centralised operations or case management team within property transfers or conveyancing support.
• Handling leasehold documentation such as management packs, certificates of compliance and notices.
• Working knowledge of service charge apportionments, arrears resolution and completion statements.
• Using workflow tools, case management and property management systems to manage SLAs at scale.
• Delivering continuous improvement projects that reduced turnaround times or improved customer experience.

• Competitive salary, aligned to experience
• Discretionary bonus
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, retail, fitness and entertainment

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.