Property Services Admin Assistant

This role provides a comprehensive administrative support service to the Property Services Directorate.

Key Duties

• To provide administrative support to the Property Services Directorate.
• To process Disabled Facilities Grant (DFG) applications including entering client information into HIA Case Manager and forwarding completed applications to the local authority for approval.
• To assist with the management of asbestos in Soha homes by processing test results, updating asbestos systems and issuing timely letters to tenants.
• To issue, monitor and complete contractor orders and carry out desk based post inspections as required.
• To produce QL staff and contractor performance reports for the Director of Property Services and Head of Repairs and Estates as directed
• To provide cover and fulfil the duties of the Property Services Administration Co-ordinator when they are absent from work
• To assist in the completion of critical projects, often to tight deadlines
• To process special payments requested by the team
• To issue planned, responsive, DFG and void work orders via Sage and QL as required
• To take minutes at meetings, produce mail merges, carry out filing and maintenance of manual and computerised office systems.
• To carry out repair based surveys and accurately record the responses.
• To respond to a wide range of enquiries from tenants, contractors and members of the public within agreed timescales.
• To occasionally assist Customer Services colleagues by answering phone calls and dealing with tenant queries including issuing repair orders to contractors.

What you will need;

• Excellent IT skills including experience of computerised office systems such as Microsoft Word, Excel and Outlook.
• Good organisational and administrative skills, with a logical approach.
• Ability to use initiative and work with limited supervision in a busy environment.
• Commitment to customer care in all communications.
• Ability to work as part of a team.

Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team help to provide homes and services for affordable rent and properties for shared ownership.

With exciting changes in the way we're working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we'd like to hear from you.

• Residents First

We put people at the heart of our decisions, which are made with humanity.

• Constantly Learning

We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience.

• One Team

We take ownership of our work and lead from the front.

• Kindness in Truth

We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential.

• Fewer Better Rules

We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.