Property Manager

Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Gloucestershire, Worcestershire, Herefordshire and the wider regional area.

This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties across locations including Worcester, Ross on Wye, Lydney, Hereford and Swindon.

As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.

Key Responsibilities

• Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
• Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
• Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
• Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check out appointments.
• Address and manage anti social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
• Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
• Prepare and support the production of accurate and timely monthly/quarterly client reports.
• Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
• Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
• Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
• Maintain accurate and up to date tenancy records and ensure full compliance with legal and policy requirements.

Qualifications

• Strong knowledge of affordable rent housing, residential lettings and the wider property sector.
• Good understanding of housing legislation and current best practice.
• Proven experience in front line housing management.
• Ability to manage the full housing management cycle including voids, sign ups, estate inspections and repairs.
• Excellent IT skills, including Word and Excel, with strong report writing capability.
• Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
• CIH or ARLA qualification would be advantageous.
• A full driving licence is required.

Benefits

• Additional leave packages
• Pension plans
• Discounts at favourite retailers
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plan

Proud member of the Disability Confident employer scheme.

Equality and Diversity

We welcome applications from all backgrounds, particularly from those who represent the communities we serve.