Property Delivery Team Manager

About The Role

Are you a natural leader with a passion for delivering high-quality housing repairs and maintenance services? We're looking for a dynamic Property Delivery Team Manager to lead our internal maintenance service (IMS) team. You'll be at the forefront of delivering responsive repairs/empty homes refurbishments/component installations, and compliance works across a defined geographical area. This is a hands on leadership role where you'll ensure excellent service delivery, customer satisfaction, and team performance.

Key Responsibilities

• Lead and manage a team of multi-skilled tradespeople, ensuring high standards of work and customer service.
• Oversee day to day operations including repairs, voids, compliance, and minor projects.
• Drive performance through coaching, mentoring, and regular 1:1s, team meetings, and toolbox talks.
• Ensure health and safety compliance across all activities, maintaining a safe environment for staff and customers.
• Manage resources and scheduling, working closely with planners and admin teams to optimise efficiency.
• Handle escalated issues and complaints, acting as the technical lead and ensuring timely resolution.
• Liaise with contractors and suppliers, ensuring quality and compliance with service standards.
• Support continuous improvement, promoting a culture of innovation, collaboration, and accountability.

Why Should I Apply?

• Be part of a purpose driven organisation committed to providing safe, quality homes.
• Lead a skilled and motivated team with the autonomy to make a real impact.
• Enjoy a varied and rewarding role with opportunities for professional development.
• Work in a supportive, values led environment that champions collaboration and innovation.
• Competitive salary, benefits, and a mobile working style that supports work life balance.

This role is being offered on a full time permanent basis working 40 hours per week. You will ideally be based within a 30 minutes off Plymouth

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

About The Candidate

To be considered for the role of Property Delivery Team Manager, you will have the skills and experience required for a level 2 role (please see our candidate information pack) and the following role specific experience:

• Strong knowledge of housing repairs, maintenance, and refurbishment.
• Proven experience in leading teams within the construction or maintenance sector.
• Excellent problem solving skills and the ability to thrive in a fast paced environment.
• Experience managing health and safety across multiple projects and teams.
• Confidence using mobile technology and adapting to different customer groups.
• Essential qualifications:
  • Health and Safety training - CITB, SSSTS, SMSTS, IOSH or equivalent.
  • Full valid UK, manual driving licence.
• Desirable: Apprenticeship or Supervisor / Team Leader qualification.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.