Project Support Associate

Overview

Job Title: Voice of the Customer Project Support Assistant

Location: Nottingham / Alfreton / Leeds - Hybrid

Contract type: Permanent

Salary: £36,446 with potential to rise to £40,495 over 3 years

Closing Date: Tuesday 23rd September 2025

NHS Supply Chain currently has an opportunity for a Project Support Assistant to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.

Responsibilities

• We are seeking a customer-focused Support Specialist who will be responsible for supporting the Customer Voice function to ensure efficient organisation, management, and governance of activities, enabling Supply Chain to meet operational requirements for our customers. You will help in sharing customer insight across the breadth of our business and support action plans aligned to key customer strategy objectives to make us easier to work with for the NHS.
• Arrange and attend customer forums and panels led by the Customer Voice team, recording meeting outcomes and actions and circulating to attendees.
• Provide key strategic support to the Engagement Managers to ensure the business is held to account in achieving its business category strategy objectives and providing the best possible service to the NHS.
• Support the team to ensure action and risk logs are maintained.
• Work cross functionally to ensure slide packs and content are pulled together ahead of time for customer forums and panels.
• Work with the Customer Voice team to develop ways of working and support process development across the business to ensure we communicate clearly with customers.
• Look to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business-sensitive issues.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

Skills and qualifications

• Is proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Has excellent verbal and written communication skills
• Demonstrates strong organisational and time management abilities
• Can work independently and manage multiple tasks effectively
• Has a proactive, problem-solving mindset
• Thrives in a fast-paced, collaborative environment

How to apply

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.