Project Support Assistant

We are seeking a highly organised and proactive Project Support Assistant to provide short-term operational and project support across key housing and compliance functions. This role is essential in ensuring that property, tenancy, and regulatory processes are delivered efficiently and in line with Supported Exempt Accommodation requirements.

You will work closely with internal teams, support providers, managing agents, and local authorities to maintain accurate records, coordinate project activities, and support service improvements. This is an excellent opportunity for someone who is detail-oriented, confident working with data, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support a range of operational and project-based activities, including delivering tasks aligned with organisational and regulatory requirements
• Prepare, verify, and submit property and tenancy information to local authorities and managing agents
• Maintain accurate records relating to compliance documents and tenancy activity
• Act as a point of contact for tenants, support providers, managing agents, and local authorities
• Draft professional correspondence and maintain organised communication logs
• Coordinate multi-agency communication to support compliance and collaborative working
• Monitor task progress and support timely delivery of project milestones
• Produce accurate data, reports, and updates for senior management
• Work collaboratively with support providers to ensure tenants receive appropriate support
• Contribute to continuous improvement and identify more efficient ways of working
• Uphold organisational values and represent the organisation professionally
• Carry out any other duties relevant to the role as required by management

Qualifications and experience

• Experience in an administrative, project support, or housing-related role
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail, particularly in data management and record keeping
• Experience working with external agencies or multi-stakeholder environments
• Strong written and verbal communication skills
• Ability to analyse information and present it clearly
• Ability to work under pressure and meet deadlines
• Understanding of compliance, regulatory requirements, or housing processes
• Adaptability and ability to work in a fast-paced environment
• Experience in housing, social housing, or supported accommodation
• Understanding of exempt accommodation requirements
• Experience supporting projects or service improvement initiatives
• Familiarity with process mapping or improvement methodologies
• Experience handling sensitive or complex information