Project Manager (London)

Location: London, UK

Reporting to: Regional Operations Manager

Type of employment: Full-time, employed

Experience: 1+ years of experience in a project management environment

The Role

For this role, we look for dedicated individuals with high quality expertise and a passion for language services. You will manage all Localization and Writing Services projects to a range of global clients, ensuring excellent customer service, ongoing client satisfaction and supporting Global Lingo in maximizing share of wallet.

The ideal candidate should be fluent in English and have both excellent written and verbal communication skills. You are able to work independently and manage clients' expectations for all projects. You will ensure that quality, delivery and budget requirements are met and exceeded, i.e. not just ensure margin, delivery on time and quality, but strive to improve costs efficiency. You will make sure that clients are kept fully informed as to the progress, position and financial status of their projects. You will work closely with multiple departments to ensure good communication across team members and quality service.

Make your passion your career! If you are constantly up for challenge, with the ability to juggle multiple projects and priorities simultaneously in a fast-paced environment, Global Lingo is a fit for you!

Education & experience

This role requires 1+ years of experience in a project management environment within the Localization industry or similar industry. Bachelor's degree in languages or related field would be an advantage.

What we are looking for

As a Project Manager, you will fundamentally be appraised on your capacity to manage projects and clients and make sure that cost and quality controls are in place. You have a customer service-oriented attitude and work well under pressure. You will make sure that linguist feedback is up-to-date and you will work on developing good working relationships with internal and external stakeholders You are able to maintain and develop good relationships with the people who have most impact on your work (both internal and external). Communicating with each other in the right way can play a vital part in keeping people "on board". You are comfortable to work in a high paced, dynamic environment, and have a proactive attitude. You have the ability to work calmly in challenging situations and understand the concept of adding value through your contributions. You have the knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) and are familiar with the tools used within the industry such as CAT tools. You are constantly curious about how things work and are driven towards innovation.

Key responsibilities

Manage a portfolio of clients for Transcription, Minute Taking and Localization projects
Manage projects end-to-end, i.e. act as the main point of communication between internal team and clients, dealing with all requests, queries and issues, and ensure swift resolution of any issues
Coordinate both internal and external resources, ensuring projects remain within scope, schedule, and defined budgets
Actively support team members in project management and delivery
Ensure on time delivery to clients
Work with Resourcing & Quality Assurance on recruitment and on-boarding of resources
Actively seek regular feedback from portfolio of clients
Consider ways of improving service for portfolio of clients
Meet annual profitability targets and seek ways to improve them
Achieve organizational goals while upholding standards and best practices

• Management is approachable, easy to talk with.
• I am given the resources and equipment to do my job.
• Management shows appreciation for good work and extra effort.
• Management recognizes honest mistakes as part of doing business.
• We celebrate people who try new and better ways of doing things, regardless of the outcome.

In 2023 we were also awarded theBest Employers in Localisation Awards (BELA) 'Best Language Service Provider for Career Progression' award.BELA worksto celebrate the very best employers within the Language Services industry from around the world.

In addition, to our globally recognised effortsin employee wellbeing, we also offer:

• Competitive compensation plan
• Implemented strategy for personal development plan
• Constructive and consultative working environment
• Benefits plan

Our benefits planvariesaccording to the country youare in, so please reach out in case you have any questions.

Are you ready for a new challenge?
Apply today!

Everyone who works at our offices knows what a great working environment and culture we have. But it's always nice when the effort we put in gets recognised.