Project Manager Customer Services London

An Introduction to Papirfly

Empowering brands to articulate their stories is at the heart of what we do.

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.

As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers.

Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'.

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Job Overview

Are you passionate about leading projects from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step.

As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects.

We're looking for someone with at least 3 years of project management experience, ideally in SaaS or technical environments, who excels at communication and thrives in a customer-facing role. A background in brand or design projects is a bonus, and a growth mindset is essential.

If this sounds like you, we'd love to connect. Join us and help shape exceptional experiences for some of the world's leading brands.

Key Responsibilities

• Lead scoping, planning, and documentation of projects, delivering clear specifications, project plans, estimates, and budgets in line with company standards.
• Source fonts and manage font licensing and renewals to support brand consistency.
• Secure customer sign-off on project documentation before implementation.
• Schedule and coordinate project activities to ensure smooth execution during implementation phases.
• Oversee testing, deliver training, maintain documentation, manage launches, and provide initial customer support.
• Manage logging and monitoring of project hours for accurate tracking and reporting.
• Oversee customer onboarding and manage customer expectations throughout projects.
• Maintain strong communication with customers and internal teams across the full project lifecycle.
• Lead change management initiatives to support successful project delivery.
• Conduct regular status meetings and prepare progress reports for stakeholders.
• Manage project handover processes to the Customer Success team for seamless transitions.
• Provide presales support during client meetings to contribute technical insights and project perspectives.
• Advise existing clients on future development opportunities and upgrade paths.
• Contribute recommendations and insights to strategic plans and business reviews.
• Develop and maintain the project management process framework to support consistent delivery practices.
• Lead or support advanced or technically complex projects, ensuring successful outcomes.
• Resolve project-related problems swiftly to maintain momentum and client satisfaction.

Knowledge and Experience Required

• Minimum 3 years of experience in project management, with a proven track record of successful project delivery.
• Demonstrated experience managing customer-facing projects in a dynamic environment.
• Bachelor's degree in a business or technical discipline (desirable but not required)
• Experience working in SaaS or technical environments is highly desirable.
• Background in brand management or design environments is considered an advantage.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.
• Strong understanding of IT and software development processes.
• Demonstrates a growth mindset with a proactive approach to learning and improvement.
• Experience with performance management and driving accountability across teams.

Our values

Growth Mindset

Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback.

Leadership

We are empowered to lead. We take action and motivate others around us.

Ownership

We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively.

Openness

We embrace transparency and openness, sharing key information and valuing each other's ideas.

Collaboration

Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.