Project Manager - Client Services

Project Manager - Client Services

Department: Design

Employment Type: Full Time

Location: PURPLE London

Description

A creative agency built on quality and craftsmanship. For over 20 years we've partnered with heritage and contemporary brands on rebranding, brand creation, and strategic guardianship - across two UK studios. Part of Together Group: 600+ people, 12 agencies, 30 offices in 16 cities, serving the world's leading luxury and lifestyle brands.

The Role

You'll sit within our Client Services team, keeping projects on time, on budget, and running smoothly - from setup and scheduling through to reconciliation and client reporting. Working closely with Directors and practitioners, you'll be the connective tissue that holds projects together.

About You

• Highly organised with a sharp eye for detail
• Commercially minded - comfortable balancing client expectations with scope and budget
• Discreet and dependable across all levels of the business
• Confident with Microsoft Office; quick to pick up new systems

Key Responsibilities

Project Setup & Management:

• Set up new projects; ensure contracts are signed, filed, and scoped before work begins
• Schedule work efficiently against budget and deadlines; build client-facing timelines
• Proactively manage risk - flag overspend or delays early and find solutions
• Support Directors in planning studio capacity across upcoming stages

Client Relations:

• Deliver outstanding client service and maintain long term relationships
• Prepare briefing documents, proposals, and project management materials
• Run client meetings - scheduling, minutes, and follow-through

Reconciliation & Finance:

• Reconcile projects against scope, schedule, and budget weekly and monthly
• Brief Directors ahead of finance meetings; capture and recharge project expenses
• Flag scope creep early; support agreement of additional fees where needed

Growth:

• Identify opportunities to extend scope or develop new workstreams within existing accounts
• Support post project reviews and continuous improvement

Who We're Looking For

An Account or Project Executive, or a junior Account/Project Manager ready for their next step, would be a great fit. What matters most is that you know the luxury world and have the ambition to grow.

The Person:

• Ambitious - driven to develop and take real ownership
• Highly organised - nothing slips through the cracks
• Enthusiastic and energetic - you raise the energy in any room

Experience & Background:

• Agency experience is essential
• Background in creative, luxury, design, digital, or a related sector
• A strong, genuine understanding of luxury and its standards
• Experience in account or project management; potential matters more than seniority
• Comfortable with large budgets and financial accountability
• Global client experience a bonus