Project Management Office (PMO) Manager

Location: On site / London EC1N 2TD, UK
job type: Permanent / Full-time
Sector and subsector: Project & Change Management Project Management
Salary: Competitive Salary

Key Responsibilities

• Provide senior-level oversight of resource planning and capacity management, ensuring accurate forecasting, reporting and alignment with client commitments (including Chairing of the weekly Resourcing Forum)
• Support portfolio-wide quality assurance, ensuring key deliverables meet agreed standards and reflect Sagacity's brand and values (including leading regular PMO audits to assess project health)
• Produce and govern monthly portfolio, performance and governance reporting for Senior Leadership and Board
• Chair senior delivery and operations forums, providing visibility of the delivery pipeline, change control, risks, issues and upcoming resource demand
• Enforcement of Sagacity's standards and compliance with delivery frameworks / processes
• Where required, oversee the planning, governance and delivery of internal strategic change initiatives, ensuring alignment to Sagacity's delivery roadmap and internal approval processes
• Own the governance and reporting of client feedback, ensuring insights drive measurable improvements in delivery performance and ways of working
• Define, implement and continuously improve operational processes and controls to maximise efficiency, consistency and scalability across Sagacity
• Own and continuously enhance Sagacity's PMO framework, including project tools, standards and templates, ensuring consistent and high-quality delivery across all client projects
• Provide coaching, guidance and leadership to project and delivery teams to embed best practice, strengthen capability and ensure compliance with PMO standards
• Own the interface between the PMO and Finance, ensuring project financial data is accurate, consistent and actionable
• Own the interface between PMO and Sales, ensuring sales pipeline insight is utilised for portfolio planning, resourcing forecasts and proactive risk identification, enabling smooth mobilisation and delivery of client projects
• Proven experience operating at Senior PMO / Portfolio Management level
• Strong expertise in portfolio, programme and project governance, including standards, controls, reporting and assurance at Senior Leader and Board level
• Experience of resource and capacity planning in a chargeable environment, including utilisation forecasting and demand management
• Proven ability to work closely with Sales to interpret pipeline data and translate opportunities into delivery and resourcing plans
• Proven ability to work closely with Finance on budget management, forecasting, margin control and commercial performance reporting
• Strong knowledge of PMO frameworks, with the ability to design, implement and continuously improve them
• Excellent stakeholder management and influencing skills, with confidence operating at a senior level
• Experience in a scaling / high growth environment
• Formal qualifications or accreditation in PMO, portfolio, programme or project management (e.g. MSP, PRINCE2, Agile)
• Experience implementing or optimising PMO tooling (e.g. PPM systems, resource management tools, reporting platforms)
• Experience of coaching and developing delivery teams and embedding best practice across an organisation

Personal Profile:

• Delivery-focused with a track record of managing complex portfolios and ensuring high-quality outcomes
• Quick to learn, adapt and implement new frameworks, processes, and tools
• Exceptional communicator and influencer, skilled at engaging senior leaders, stakeholders, and teams
• Collaborative approach, promoting high performance and consistency across projects
• Detail-oriented and curious, applying and monitoring robust quality standards, governance, and controls