Programme Manager - CRM, Telephony, Tech Transformation

Overview

Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle. Engage, influence and collaborate with executive committee members and senior stakeholders. Drive innovation and technical excellence across the programme. Manage the delivery pillar budget of $15m+. Champion a culture of delivery excellence. Build and lead an effective delivery team. Identify risks and proactively manage issues. Foster a collaborative, inclusive environment.

Responsibilities

• Provide overall programme leadership across the technology transformation lifecycle.
• Engage, influence and collaborate with executive committee members and senior stakeholders.
• Drive innovation and technical excellence across the programme.
• Manage the delivery pillar budget of $15m+.
• Champion a culture of delivery excellence.
• Build and lead an effective delivery team.
• Identify risks and proactively manage issues.
• Foster a collaborative, inclusive environment.

Requirements

• Proven experience in delivering large-scale, complex technology transformation programmes implementing centralised CRM platforms (MS Dynamics 365 and Power Platform).
• Implementing enterprise-wide archiving and document management solutions.
• Approximately 10 years or more in Project / Programme Management.
• Outstanding stakeholder management and influencing skills.
• Strong commercial acumen and demonstrable financial management experience.
• Resilient, adaptable, and forward-thinking, with a passion for innovation.