Program Quality Engineer

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.

Job Summary

As Program Quality Engineer within GKN Fokker Elmo you act as the formal liaison between GKN Fokker Elmo and the customer(s) regarding all Quality related topics. You support and assure downflow of Customer Quality Requirements into the organization as well as providing support to the applicable production sites with knowledge and expertise for all Quality related topics.

What you'll do

Customer Satisfaction & Support

• Act as the formal liaison between the customer(s) and GKN Fokker Elmo regarding topics that cover product safety, quality, quality related questions, customer complaints etc., as well as assure that a timely and correct answer is provided to customer questions and/or complaints.
• Responsible for the downflow of customer complaints to the relevant (manufacturing) organization(s). Assure and verify that the actual Root Cause and its associated Corrective and Preventive Actions are determined and implemented.
• Coordinate and support on-site and on-desk Customer quality audits/visits, in conjunction with the applicable manufacturing site.

Product Safety and Quality Assurance

• Analyze and thoroughly understand the customer quality requirements and assure that these form an integral part of the QMS via a program specific Quality Assurance Plan (QAP).
• Initiate and maintain the QAP as well as effective communication of the contents of this QAP to the relevant process owners (over all applicable sites). As a minimum, the Senior Product Assurance Engineer / Program Quality Engineer shall "Approve" this QAP.
• Perform Program Audits according the Audit Planning.

Quality Culture and General Quality support

• Exemplify a Safety / Quality-first mind-set and ensure compliance with the GKN Aerospace Cultural Principles, Safety Management System (SMS) and Quality policies and standards.
• Provide Quality related support and advice to the organization for the development / improvement / maintenance of Product Safety and Quality awareness through (unsolicited) consult / feedback and training / coaching.
• Support the local Product Assurance Engineer in case of MRBs.

Zero Defects Quality Planning

• Support APQP, PFMEA or other Zero Defect activities.
• Create input for and participate in regular NCMS meetings as defined in the 'Industrial Maturity Framework (IMF). Actively coach and support during and after these sessions in order to get a timely resolution of the output actions.

Risk Management, Problem Solving and Improvement

• Support and assure effective problem resolution through Containment, Root Cause Analysis, Corrective Action and Verification of Effectiveness.
• Coordinate activities related to the formal communication to customers and regulatory bodies covering any escapes (shipped product) as applicable.
• Based on information of the Quality Dashboard, escalate overdue NCRs relating to customer or regulatory findings; escalate to the Site Quality manager or Director of Product Quality.

What you'll bring

• Bachelor degree in Mechanical or Electrical Engineering.
• At least 5 years of experience in a product safety or quality function in a highly regulated technical environment, such as aerospace, medical or automotive.
• Strong theoretical knowledge and practical experience of quality tools and processes towards 8D and PPAP is a must. APQP is a plus.
• Experience with auditing, quality management system and process audits.
• Six Sigma Green Belt or Black Belt is a pre
• Excellent in English, both verbal and writing.

As a Person:

• Excellent communication skills, both verbal and in writing.
• Attention to details while keeping the general business interest and helicopter view
• Ability to influence others through convincing arguments.
• Strong analytical and problem solving skills.

What's in it for you

The commitment to offer you a challenge but also a great opportunity to learn and grow. You'll be offered a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace that has proven itself to be at the cutting edge of the industry, you will know that you will be working towards being the most trusted partner in the aerospace industry.

• A salary of up to €6792
• Pension plan
• 8% holiday allowance
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers worldwide.