Program Integrity Officer (Housing & Homelessness Programs) - Temporary (Up to 15 Months)

Program Integrity Officer (Housing & Homelessness Programs) - Temporary (Up to 15 Months)

Job Title: Program Integrity Officer (Housing & Homelessness Programs) - Temporary (Up to 15 Months)

Position Summary

Note this is a temporary position covering full time hours for up to 15 months

Under the direction of a Housing Programs Administrator, the Program Integrity Officer develops, coordinates, and facilitates external and internal training in accordance with federal and provincial housing and homelessness legislation, program guidelines, local policies and procedures. They work collaboratively with the housing and homelessness internal team, service providers, and other community agencies to strengthen and deliver effective programs resulting in better outcomes for clients.

Key Duties & Responsibilities

• Maintain comprehensive knowledge of provincial legislation and local policies as they relate to housing and homelessness, ensuring that internal and external partners operate within the confines of legislation, local policies, best practices, and professional ethics.
• Orient, train, and update users of Homeless Individuals & Families Information System (HIFIS) and/or Yardi Rent Café on its use, policies, and practices to foster optimal customer service and program integrity.
• Conduct site visits at various community locations to provide ongoing support, leadership, and mentoring to enhance housing and homelessness service provisions.
• Conduct HIFIS and/or Rent Café program quality assessments for improved data integrity and provide recommendations to enhance quality outcomes.
• Work collaboratively and network with housing and homelessness programs and community partners to build positive relationships and establish linkages with City staff, service providers, and community partners.
• Work with housing providers and support service agencies to ensure available programs are communicated and accessible to community members in need and develop new programs as dictated by local needs.
• Facilitate regular meetings and working groups with service providers aimed at problem solving complex system challenges, fostering solution focused conversations and improving client outcomes.
• Consult with local service providers and community partners in the support and development of the Housing & Homelessness Services System with respect to homelessness programs, transitional and supportive housing programs and social housing programs, including the collection and analysis of program and financial data.
• Evaluate capacity building activities and bring forward recommendations for program enrichment and respond to external requests for community service education.
• Identify program delivery issues and deficiencies, communicate intervention strategies and participate in the evaluation of outcomes with the support of community partners.
• Work with the peer PIO position to initiate community forums and training events that bring together housing and homelessness service providers.
• Develop, collect, and disseminate resources to support quality programming in funded service provider agencies.
• Gather information, facilitate, plan and assist in the development of policies and procedures.
• Create presentations; participate in government forums and community meetings.
• Perform duties in the event of a municipal emergency, as set forth in the City of Kingston Municipal Emergency Response Plan.
• Follow Occupational Health and Safety Standards in relation to the Housing & Social Services Department.
• Other duties as assigned.

Qualifications and Competencies

• Three year diploma or degree.
• Three (3) years' experience in the housing and homelessness services sector, including a minimum of two (2) years' direct front line experience working with marginalized and/or vulnerable populations who have experienced housing instability and affordability issues.
• Experience providing oversight and guidance to external partners delivering programs inclusive of providing data review, analysis and feedback.
• Direct experience working with information management systems, databases, and social assistance technology (preferably HIFIS, Yardi Rent Café, or the Province of Ontario's Social Assistance Management System).
• Knowledge of applying the Housing First philosophy in the delivery of homelessness services (Housing First case management, Prevention/Diversion, Street Outreach and/or Emergency Shelter services) is considered an asset.
• Experience in municipal or not for profit public consultation, meeting facilitation, communication coordination, policy development and interpretation is considered an asset.
• Working knowledge of the Housing Services Act, 2011 and corresponding Regulations is considered an asset.
• Working knowledge of Ontario Works and/or Ontario Disability Support Program policies and practices is considered an asset.
• Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Skills, Abilities and Work Demands

• Excellent written and verbal communication skills.
• Strong leadership and team building skills.
• Excellent organizational skills such as prioritizing, keeping accurate and organized records, and efficient management of workload while meeting timelines.
• Strong customer service skills including tact, diplomacy and ability to manage sensitive interactions with both staff and stakeholders.
• Ability to work effectively and independently with minimal supervision in a team environment.
• Strong data management skills including tool development, data collection, inputting, analysis and reporting.
• Demonstrated ability to provide support, guidance and leadership with the housing and homelessness sector with the goal of strengthening the delivery of high quality programs and services in accordance with local and provincial policy and direction.
• Intermediate Microsoft Office skills (Word, Excel and PowerPoint).
• Adherence to strict confidentiality requirements.
• Ability to work flexible hours as required (may include evenings and weekends).
• Must possess and maintain a valid class 'G' driver's license and ability to provide own transportation.
• Must be able to obtain and maintain a satisfactory CPIC (Criminal Reference Check).
• Verbal and written French skills are an asset.

Equal Employment Opportunity Statement

Please inform us of any accommodations we need to make to ensure a barrier free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process.