Professional Lines Claims Handler

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility .Role purposeThe responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K, with additional exposure in the U.S and EMEA regions.Duties include but are not limited to the following:Handle claims associated with Arch Insurance (Europe) Ltd policies.Provide technical leadership to the rest of the London market on lead files.Responsible for the delivery of a high level claims service. This involves regular communication with claims manager and underwriters.Assist underwriters in the implementation of their overall underwriting strategy.Represent Professional Lines/Cyber claims at events, client meetings, broker meetings and Arch internal meetings (when required).Manage service providers involved in the claims function on a day to day basisAssist in the manging of TPA's including annual audits.Assist in aspects of coverage and potential recovery.Key Responsibilities1. Technical ExpertiseAdhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.Responsibility for handling losses within handler's authority levels.Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.Deliver concise, clear and accurate Audit reports for compliance purposes.2. Manage external service providersManage relationships with brokers, Insureds, Coverholders and third party providers.Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLA'sFeedback on the performance of TPA'sAudit of TPA's3. Claims Strategy & Market LeadershipInvolved in the delivery of the department's business goals and objectives.Representing Arch Insurance (Europe) Ltd in the London market, for both Lloyd's and company platforms.Where Arch are agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followersDelivery of claims tasks and projects outside day-to-day workflowContribute to improving claims processes and procedures as necessaryRole RequirementsSkills / CompetenciesGood technical knowledge of Professional Lines businessKnowledge of Cyber would be advantageous.Fair understanding of UK law.Experience of US law and insurance regulations in various jurisdictions would be advantageous.Broad understanding of coverage issues/policy interpretationGood report writing skillsAbility to communicate confidently at the highest levels across all areas of an organisation.Strategically minded.Results and service focussed.Strong influencing and decision makingAbility to prioritise, multi-task and be organised.Ability to use own initiative or seek guidance as appropriate.Excellent IT SkillsQualificationsMinimum of 5x A-C GCSE grades, A-levels or degree.Progression towards CII would be advantageous.ExperienceInsurance claims Industry experience.Minimum 3-5 years' experience in a similar role and the Insurance Market, which can be either company or Lloyd's platforms. you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.14101 Arch Europe Insurance Services Ltd