Production Support Team Lead

Belfast, Hybrid, Mon-Fri 8.30-5

Up to 75k pa

An exciting opportunity has arisen for an experienced Production Support Team Lead to join a global technology-driven organisation supporting mission-critical trading platforms. This role is central to driving operational excellence and service transformation within the Production function, acting as the local leadership and escalation point for complex production issues while aligning closely with global teams.

Based in Belfast, the Production Support Team Lead will shape a high-performing Level 2 support team, ensuring robust production stability across both on-prem and cloud-based environments. This is a hands on leadership role combining people management, technical expertise, and continuous improvement.

• Leading and managing a Belfast-based Level 2 Production Support team within a global support model
• Acting as the primary escalation point for complex production incidents and major outages
• Managing Incident, Problem, and Change Management activities in line with ITIL processes
• Overseeing application installations, upgrades, fixes, and enhancements across production and non-production environments
• Monitoring system health, application performance, and service availability
• Collaborating with global teams across EMEA and the US to support distributed application stacks
• Driving automation initiatives to improve efficiency, stability, and operational resilience
• Producing and maintaining high-quality documentation including runbooks and troubleshooting guides
• Leading major incident calls, change discussions, and production-related projects
• Managing team KPIs, workload planning, performance objectives, and professional development

• Proven experience leading a Level 2 Production Support or Application Support team
• Strong technical expertise in Windows Server and advanced Unix/Linux environments
• Solid SQL skills, including query analysis and database troubleshooting
• Experience with scripting and automation using PowerShell, Bash, Perl, Python, or similar
• Working knowledge of networking tools and protocols (e.g. SSH, SFTP, traceroute)
• Hands on experience with monitoring and observability tools
• Strong understanding of ITIL-based support processes, including Incident, Problem, and Change Management
• Exposure to automation and CI/CD tooling within modern production environments
• Excellent communication, leadership, and stakeholder management skills

Click apply to share your CV or get in touch with VANRATH for a confidential chat