Production Reliability Lead

Complexio is seeking an Operations Team Lead to own production. This hands-on role will shape process, lead incidents, build a scalable team, and move us from reactive firefighting to proactive reliability engineering.

You'll own the live systems: ensure stability, observability, and safe releases, while building runbooks, incident playbooks, and a culture of ownership. Collaborate across product, engineering and support to improve MTTR, establish SLIs/SLOs, and drive a reliability roadmap that