Production Engineer

We are seeking a proactive and detail-oriented Production Engineer to support our Field Service Engineers (FSEs) and wider technical teams. This role is critical in bridging manufacturing operations, field service, and global support by ensuring high-quality documentation, effective troubleshooting processes, and continuous improvement initiatives. The Production Engineer will play a key role in driving reliability, compliance, and efficiency in both device production and field service activities.

Key Responsibilities

Responsibilities will include defining procedures for FSEs to follow, leading corrective action meetings to investigate common issues found in the field, and collaborating with cross-functional teams to ensure all FSE activities are conducted to guarantee product quality and conformity.

Duties

Duties include, but are not limited to:

• Documentation & Compliance
  • Develop, review, and update Standard Operating Procedures (SOPs) and work instructions for FSE activities, including issue resolution, product upgrades, and preventative maintenance.
  • Ensure all documentation changes are processed and released through the Quality Management System (QMS), in collaboration with key stakeholders.
  • Maintain compliance with internal quality standards and external regulations through documentation control and process validation.
• Spare Parts & Tool Management
  • Manage Device Spare Parts Kits, including packaging, Bills of Materials (BOMs), and supporting documentation.
  • Establish and update SOPs for approved field service tool kits, ensuring alignment with production specifications and regulatory requirements.
• Data and Continuous Improvement
  • Collate and interpret FSE data to investigate common issues and scope improvement projects.
  • Liaise with FSE teams and global support to track in-field repairs, identify trends, and highlight issues.
  • Present findings to Engineering teams to influence design reviews and improvements.
  • Support and drive corrective and preventative action (CAPA) processes, including root cause analysis and implementation of corrective actions.
• Other Duties
  • Support general production NPI activities.

Oxford Nanopore Technologies aims to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. We have developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible, and affordable molecular analysis. Our first application is DNA/RNA sequencing, with ongoing development for other molecules like proteins. Our technology helps understand and characterise biology and diseases such as cancer, and is used worldwide in research on plants, animals, bacteria, viruses, and environments. Oxford Nanopore is a UK-headquartered company with a global presence and customers in over 125 countries.