Product Support Representative Dungannon Business Park

Product Support Representative Dungannon Business Park

To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Responsibilities

• Manage dealer enquiries through the helpdesk.
• Advise on part identification.
• Cross reference parts against BOMS.
• Assist in the sourcing of identified parts.
• Liaise with internal departments and external suppliers.
• Responsible for credit investigations.
• Participate in customer service calls and identify areas for improvement.
• Assist with preparation for new product launch.
• Assist with parts related engineering change orders.

Qualifications / Education

• Minimum of GCSE standard or equivalent which includes English and Maths at grade C or above.

Experience Level

• Experience working within a busy office environment, ideally in a customer service role.
• Ability to organize and prioritise workload using your own initiative to meet deadlines.
• Excellent organisational, verbal and written communication skills.
• Good listening skills and the ability to understand and resolve customer problems and questions.
• Experience within the crushing and screening industry is desirable but not essential.

Skills & Abilities

• Self motivated and high energy.
• Teamwork and ability to work in a fluid, changing environment.
• Negotiation skills; customer focus; action orientation.
• Ability to influence at all levels.
• Highest integrity, honesty and trust.
• Drive for results; perseverance; business acumen.

This above description is non-exhaustive and there may be additional duties in accordance with the role

The above vacancy will be based at our Dungannon Business Park facility

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

Benefits

• Competitive salaries and advancement opportunities.
• Full range of benefits, including Westfield health care for you and your dependents.
• Contributory pension scheme.
• Life assurance cover.
• Employee stock purchase plan.
• Access to global learning and development programs offering accredited and specialist training.