Product Support Engineer
Posted 6 days 23 hours ago by Syntech Recruitment Ltd
Syntech Recruitment is currently working with a long-standing client who is seeking a Product Support Engineer to join their team. This is an exciting time to join this well-established company as they continue to grow their workload and expand their customer base. About the Role: We're seeking a Product Support Engineer with a passion for technical problem-solving and customer support. In this role, you will provide crucial pre- and post-sales support for our T&M equipment, including oscilloscopes, spectrum analysers, power supplies, waveform generators, multimeters, and EMC equipment. Your expertise will be key in assisting our customers and ensuring equipment is in top condition. Key Responsibilities:
- Offer technical support for customers via phone and email on a range of T&M equipment
- Accurately document and report all repair activities
- Prepare initial repair evaluations and provide quotations
- Complete and maintain repair and test reports
- Liaise with manufacturers to resolve faults
- Calibrate equipment to national standards and coordinate third-party UKAS/17025 calibrations
- Perform board-level repairs
- Maintain lab area for health and safety, ensuring all equipment is calibrated
- Attend UK exhibitions and trade fairs to showcase our equipment
- Participate in overseas training courses to stay up to date on product knowledge
- Conduct on-site customer visits for multi-equipment calibrations
- Host customers in our demonstration room for training and support
- Minimum Qualification: HNC in Electronic Engineering or equivalent
- Proficiency in Excel
- Experience with Python (desirable)
- Ability to work independently and as part of a team