Product Support Engineer - Insider Threat Platform

Proofpoint is seeking a skilled Product Support Engineer to assist customers with technical issues on the Insider Threat Management (ITM) Platform. You will respond to tickets via phone, email, and chat, diagnose software or OS issues, and collaborate with Engineering and Escalation teams to ensure customer success.

You will work on diagnosing problems involving REST APIs, JSON/XML data, and network configurations with strong emphasis on macOS environments; Windows and Linux experience is also