Product Specialist - Applications

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The Position: Product Specialist - Applications

Location: Based in Wrexham / Stoke area or willing to relocate

We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unite us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!

Our Technical services teams are made up of Service Experts - Application specialists, Engineers and Information solution specialists - who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.

• Do you want to work for one of the world's leading healthcare companies?
• Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories?

The Opportunity

Location: Based in Wrexham / Stoke area or willing to relocate

We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist - Applications. This exciting position is part of field support at Roche, responsible for technical support for our instrumentation with a cover primary focus on cobas chemistry and immunoassay analysers and pre- & post-analytical solutions. You will also be trained on Molecular and Tissue Diagnostics solutions to support our customers. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.

As a Product Specialist - Applications you will undertake a variety of user support functions, including:

• Installation support
• Laboratory scientist training
• Troubleshooting and customer support
• Software modifications and product maintenance
• System optimisation and consultancy
• System setup and workflow design
• Attend customer review meetings
• Support on tender responses, product demonstrations, liaison and assistance with third-party companies.

The ideal candidate is resilient, tenacious, and thrives under pressure in a fast-paced, team-oriented environment with shifting priorities. They possess strong analytical skills and are comfortable with technical, scientific, and numerical information. Based in or willing to relocate to the central UK (Wrexham/Stoke area), they must be able to travel across mainland UK to provide excellent customer support in collaboration with the wider team and other areas of Roche.

Who You Are:

• You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
• You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
• The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
• You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.
• You will possess a full valid UK driving license

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.