Product Owner - Hotel Management System

Job Description

Carnival UK is in search of a Product Owner (Hotel Management System) to support the roll-out of a new, innovative hotel management system across 11 ships in our P&O Cruises and Cunard fleet.

This role offers a unique opportunity to join the product journey at its inception, collaborating with sister brands to identify and procure a future-proof HMS to replace the existing platform. You will deliver a program of continuous development, working closely with the Product Director and business stakeholders both shipboard and shore-based, to deliver regular value-added feature releases in partnership with your team-including business analysts, solution architects, developers, and testers.

You will establish, translate, and communicate the product vision, backlog, and priorities to the development team based on value, ensuring your rationale is understood and applied. You will take ownership of features and business relationships, shaping and refining user stories for development scoping and sizing, holding regular sync meetings to update relevant parties on roadmap progress, and facilitating key agile ceremonies. The roadmap will also include critical dependencies to streamline and improve the existing HMS.

Your Responsibilities Will Include:

• Solution Selection: Participate in platform selection and procurement phases to replace our existing hotel management system.
• Backlog Management: Create and prioritize the backlog for the new solution, including business and technology changes.
• Deployment and Improvement: Oversee the design, deployment, and subsequent improvement phases.
• Communication: Liaise with senior management and ship teams to ensure smooth implementation.

Position Details:

This role is classified as a CUK Level 07, offered as a full-time, permanent position with hybrid working options, including up to two days from home. The position is within our internal structure from CUK15 (entry level) to CUK1 (Brand President).

Requirements: Your Expertise and Leadership

To succeed as a Product Owner (Hotel Management System), we are looking for:

• Hotel Management Experience: Essential experience in hotel management, preferably within the cruise industry.
• Product Background: Familiarity with Scrum or Agile principles and experience with JIRA.
• Hotel Management Systems: Knowledge of property management or hotel management systems.
• Certified Agile/Product Qualification: Essential for this role.

About You: A Catalyst for Change

We value diversity and are interested in candidates who are:

• Decisive: Capable of making and standing by decisions, with clear explanations.
• Team Player: Fits well with Carnival's people-centric culture.
• Communication: Effective communicators at all levels, including senior management, ship, and shore teams.
• Outcome Focused: Driven by KPIs and success measures, with a focus on achieving results.
• Motivational: Energetic, capable of maintaining high team morale throughout the program.

Why Join Us?

Joining Carnival UK means contributing to creating unforgettable holiday experiences and building a fulfilling career. Our benefits include:

• Employee Discounted Cruising and Friends & Family offers
• Annual bonus
• A supportive onboarding process
• Regular events, entertainment, and charity fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holidays, and holiday trading schemes
• Employee-led networks and wellbeing programs
• Recognition schemes, pension, private medical and dental insurance, and more.

Ready to Lead?

If leading a technology team excites you, we want to hear from you. Apply now and start your journey with us, where your leadership will make a difference.

Recruitment Journey

For more information, visit .

Functions: Product Management

About Us Holidays are one of life's greatest pleasures. Cruising offers a unique way to relax, explore, and create lifelong memories. Carnival UK, part of the world's largest leisure company, proudly operates iconic brands like P&O Cruises and Cunard, delivering joy for over 350 years. We are committed to safe, sustainable, and inclusive operations, aiming to be Travel's Employer of Choice.