Product Manager, SSL/TLS

Overview

At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks that powers millions of websites and other Internet properties. We protect and accelerate Internet applications without adding hardware, installing software, or changing a line of code. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on potential and support them throughout their time at Cloudflare. Available Locations: London, UK

About the Department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty, working with leadership, marketing, designers, researchers, and engineers to deliver value to customers.

About The Team

Cloudflare's Rules and Insights team helps customers migrate their configurations to the Cloudflare edge, and gives those customers tools to understand what happens to their web traffic at every step of the journey. The team builds products and tools for migrating workloads to Cloudflare and running operations on Cloudflare rather than on premise software or competitors. Recent team successes include Snippets and Trace.

What You'll Do

As a member of the growing team of product managers your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. Product managers create alignment between engineering teams and stakeholders. A collaborative attitude is essential.
• Measure success. Own the measures used to define success for your product. Define success measures at inception and track them throughout the lifecycle. Make results visible to stakeholders and translate them into actionable conclusions and new hypotheses.
• Develop new opportunities. With insight into the market, customers, and engineering teams, discover and develop new opportunities.

Examples of desirable skills, knowledge and experience

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced, goal-driven environment. You have outstanding communication and collaboration skills and can work with a diverse group, gain consensus, and drive the product forward. You are execution-focused and attentive to important details. You have several years of experience with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve performance, security, and reliability challenges of the Internet.

• 4+ years of product management or equivalent experience with demonstrated ability to discover opportunities and deliver products
• Experience presenting new products and features to customers. Able to share work with the world
• Strong customer and stakeholder empathy. You are the voice of the customer and, at times, the voice of marketing, finance, engineering, support and ops
• Deep knowledge of web servers (NGINX) and web protocols
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrix organization
• Ability to define and manage complex processes and product issues of broad scope using independent judgment
• Experience balancing execution, agility, and culture at a fast-growing business
• Very strong technical abilities. Familiar with modern software development practices; comfortable with terminal tools and running own websites
• Ability to communicate complex technical concepts to all audiences

Bonus Points

• BS/MS in a technology- or business-related field
• Passion and understanding of the Internet and its underlying technologies
• Deep knowledge of web security issues and industry standards
• Distributed systems
• Experience in building, configuring or using cloud-based networking products
• A solid understanding of RESTful API design and documentation
• Ability to validate ideas through quantitative and qualitative methods (A/B testing, UX experience a plus)
• Hands-on experience with command-line tools for APIs, debugging and testing (e.g. curl, dig)
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
• Pricing strategy and revenue forecasting experience

What Makes Cloudflare Special?

We're a highly ambitious, large-scale technology company with a soul. Protecting the free and open Internet is fundamental to our mission.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves at no cost.

Athenian Project: In 2017, we created the Athenian Project to protect state and local governments and provide reliable access to election information. We've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to improve Internet speed and security with a privacy-centric public DNS resolver. We do not store client IP addresses and do not sell data to advertisers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws. Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity for all and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. We provide reasonable accommodations during the application process upon request.

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