Product Governance Manager

Product Governance Manager opportunity working with a top performing specialty insurer operating within the Lloyd's market.

Key Responsibilities:

• Maintain and enhance the Product Governance and Complaints Frameworks in line with FCA, Consumer Duty and Lloyd's requirements.
• Lead product governance across the full lifecycle, including product approval, target market, distribution, fair value, reviews and ongoing monitoring.
• Manage the product catalogue, governance documentation, conduct risk indicators, MI and product risk tolerances.
• Oversee complaints trends, root causes, remediation and third-party/delegated arrangements, using customer insights to drive product and conduct improvements.
• Provide subject matter expertise, pragmatic challenge and advice to first-line teams and senior stakeholders.
• Support oversight of coverholders, TPAs and delegated claims and complaints arrangements from a customer outcomes perspective.
• Partner with Underwriting, Claims, Compliance and Delegated Authority teams to identify, assess and manage conduct risks.
• Support Product Oversight and governance forums, regulatory reporting, audits, remediation programmes and Lloyd's oversight reviews.
• Deliver conduct-focused training and contribute to regulatory change initiatives.

Key Skills and Experience:

• 5+ years conduct risk and product governance experience within the Lloyd's market;
• Previous Delegated Authority, Coverholder, or MGA oversight experience is advantageous.