Product Associate - Pensions

Product Associate - Pensions JPM PI UK Role Overview

JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day to day operations of our existing pensions proposition. You'll work with engineering, design, content, operations, risk/compliance and external platform partners to deliver improvements to the end to end customer experience, reduce frictions and failure demand, and strengthen operational performance. This is a hands on individual contributor role based in London (5 days per week in office).

What you will do (key responsibilities)

• Own roadmap for pensions business: Identify customer pain points, prioritise fixes and enhancements, and drive measurable improvements across journeys (e.g., onboarding, contributions, transfers, retirement flows, servicing).
• Incident/issue ownership and closure: Act as product owner for customer incidents and defects triage, size impact, agree priority, coordinate delivery, and validate outcomes to ensure timely, high quality closure.
• Jira ticket management: Create and manage Jira tickets end to end (stories, bugs, spikes), ensuring high quality problem statements, clear acceptance criteria, appropriate prioritisation, and accurate status tracking; run backlog refinement and keep boards clean, actionable, and aligned to agreed SLAs.
• Root cause and prevention: Partner with engineering, operations and vendors to identify root causes, prevent recurrence, and reduce incident volume through permanent fixes and control improvements.
• Corrections / governance forum reporting: Prepare and present updates into corrections forums and relevant governance summarising incident themes, remediation plans, delivery status, customer impact, and outstanding risks/decisions.
• Stakeholder visibility and management reporting: Provide regular, structured reporting to management and cross functional stakeholders (Product, Ops, Engineering, Risk/Compliance, Customer Support) on product performance, incidents, backlog health, SLAs, and key dependencies.
• Prioritisation and backlog management: Maintain the backlog, balancing customer impact, regulatory risk, operational stability, and engineering capacity; ensure clear definitions of done, acceptance criteria, and release readiness.
• Cross functional coordination: Be the connective tissue between pensions business stakeholders, customer support, operations, engineering, and platform partners ensuring fast clarity on requirements, ownership, and timelines.
• Continuous improvement in ways of working: Improve triage processes, incident taxonomy, comms templates, and metrics so the BAU engine runs predictably and transparently.
• Regulatory and governance alignment: Ensure BAU changes, fixes, and customer communications align with financial services governance and regulatory expectations.

Required qualifications, capabilities, and skills

• BAU product management experience: Demonstrated experience running a product area's day to day health-incident/defect ownership, prioritising fixes, and driving continuous CX improvements.
• Strong Jira discipline: Comfortable working in Jira daily; able to maintain a high quality backlog (well formed tickets, good hygiene, clear prioritisation, effective refinement) and drive throughput without losing clarity or auditability.
• Ownership and execution: Ability to drive issues to closure across multiple teams, remove ambiguity, and keep work moving with clear next steps and accountable owners.
• Customer first problem solving: Strong analytical skills to quantify impact (volume, severity, customer harm/friction), prioritise effectively, and validate that fixes improve outcomes.
• Stakeholder communications: Comfortable creating crisp updates for senior audiences and forums; able to explain trade offs, risk, and progress clearly.
• Technical fluency: Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level, understand APIs and integrations, and translate findings into product requirements.
• Education: Bachelor's degree (or equivalent practical experience).

Preferred qualifications, capabilities, and skills

• Domain experience: Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus.

Equal Opportunity Employer Statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. For more information about requesting an accommodation, please visit our FAQs.