Product & Strategy Associate

The Product Associate supports our product team across a mix of digital platform work, physical product development and day-to-day Project Management.

We're looking for someone genuinely curious, analytical, and highly organised to join our product team in a hybrid role that sits across multiple teams. It will be an ideal role for someone who enjoys variety, communicates clearly, and is comfortable working across several teams. You'll help keep projects running smoothly, contribute to product research and planning, and support the development team with well organised documentation and follow up. It's a hands on role with room to grow into a more senior product position over time.

Key Responsibilities

• Support Product Managers with maintaining the product backlog and preparing clear user stories and requirements.
• Assist with gathering and documenting business needs from different teams.
• Join sprint planning, stand ups, and other Agile ceremonies to help keep development work on track.
• Support user acceptance testing to ensure new features meet expectations.
• Carry out research on customers, competitors, and market trends to support product decisions.
• Analyse data and highlight trends or opportunities for improvements across digital and physical products.
• Own the product backlog and internal/customer requests, assessing the feasibility, operational impact, and ROI ensuring priorities are aligned with business value and available capacity.
• Map processes and help identify areas where workflows can be streamlined.
• Act as a clear point of contact between product, development, operations, marketing, and customer service.
• Help with tracking progress, planning workloads, and ensuring priorities are aligned across teams.
• Prepare notes, summaries, and follow up actions to support ongoing projects.
• Assist with early stage exploration for new product ideas and features.
• Help assess feasibility, costs, and customer impact for potential additions to our product range.
• Support launch preparation by coordinating assets, content, and internal communication.
• Keep documentation and project information well organised and easy for teams to access.
• Provide structured support to Product Managers and, when needed, leadership.
• Help maintain smooth communication and alignment across different departments.

Qualifications

• Experience in product management, ecommerce, platform development, or a related product focused role is helpful but not essential.
• Experience in a small company or startup environment is a strong advantage.
• Background in the print industry or working with ecommerce platforms is preferable.
• Experience working with global teams and cross functional product workflows across digital and physical products is beneficial.
• Understanding of UX principles and the digital and physical product lifecycle is an advantage.
• Strong communication and collaboration skills, with the confidence to act as a clear link between teams.
• Highly organised, structured, and comfortable switching between tasks in a fast moving environment.
• Confident working with data, spreadsheets, and general business tools.
• Analytical thinker with strong problem solving skills and a data driven mindset.
• Familiarity with analytics tools, A/B testing, and performance tracking to support product decisions.
• Able to manage multiple tasks, prioritise effectively, and keep projects moving.
• Comfortable learning quickly, adapting to change, and contributing as a proactive team member.
• Experience using project management tools.
• Proven ability to support or lead cross functional work, including product launches, is a plus.
• Track record of building processes from scratch is a huge plus.

Why This Role Might Suit You

• You enjoy structured problem solving but don't want to be boxed into a single discipline.
• You like supporting a team while also having space to develop your own responsibilities.
• You're looking for a hybrid role that blends product work, coordination, and strategic thinking.
• You want to grow into a Product Owner or Product Manager role over time.

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