Proactive Customer Care Delivery Manager

British Airways is seeking a Proactive Customer Care Operational Delivery Manager to drive delivery across PCC transformation initiatives in a fast-moving environment. You'll own delivery plans, coordinate multiple workstreams and manage risks to keep initiatives on track.

Join a 24/7 global customer care function, collaborating with sites in the UK and India. You'll translate strategy into operational reality, support readiness, and embed new ways of working to deliver lasting benefits for