Private Patient Co-ordinator
Posted 1 day 2 hours ago by NHS
Are you passionate about delivering high quality patient centred care in a well equipped and established hospital?
An exciting opportunity has arisen in the private patient department for a Private Patient Co ordinator on a permanent basis for 37.5 hours per week, Monday to Friday 08:30 am to 04:30 pm.
Tetbury Hospital is rated "Good" by the Care Quality Commission and comprises a well equipped theatre, purpose built procedure room, outpatient department, minor injuries and illness unit and X ray department. You will deliver exemplary customer service across the private patient journey, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care.
About You- Excellent communication and interpersonal skills.
- Competent in all Microsoft Office packages.
- Ability to use initiative to work independently and also work as part of a team.
- Excellent planning and organising skills, juggling multiple tasks and deadlines.
- A flexible approach to work, and a positive attitude.
Provide an exemplary private patient focused service to support patients in booking their private healthcare appointments and day case surgery, to ensure planned admissions are managed effectively and efficiently.
The post holder will work independently using initiative and apply a high degree of confidentiality to their work.
Competitive rate of pay, pension scheme enrolment or continuation of NHS pension scheme, professional development and progression opportunities, and flexible approach to working patterns.
To find out more about this role or to arrange a visit to the hospital please contact .
The closing date for this role is 6th May 2026.
Offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.
The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.
Job responsibilities1. Communication/Customer Service and Team Working
Excellent verbal communication skills, using tact, discretion, empathy, and sensitivity to private patients.
Communicate with staff, consultants, medical secretaries, private patients, and relatives in an appropriate manner, both in person and on the telephone, ensuring they receive a responsive and supportive service at all times.
Provide complete administrative services to the private patient department.
Present a positive image by always being welcoming and maintaining a professional attitude.
2. Planning and Organising
Prioritise telephone calls and email enquiries and act as necessary.
Ensure all private patient notes are prepped and distributed to relevant departments in a timely manner.
Co ordinate private patient appointments and admissions with consultants, medical secretaries, and departmental teams.
Organise tests and pre operative assessments. Maintain a record of all private patients appointments and admissions.
Work with the Business Development Manager to develop processes to refine the private patient service.
Prioritise and organise own workload to meet the needs of the private patient service.
3. Administration
Store confidential information on relevant computer systems.
Manage and maintain email inbox efficiently, responding to private patient enquiries, medical secretaries, consultants and staff teams.
Open and action post as required.
Liaise with the Accounts Department regarding package prices for private patient procedures.
Take payments from private patients wishing to pay for private health care services, over the telephone or in person.
Ensure an efficient private patient notes filing system is maintained.
Provide the Business Development Manager with information regarding key trends and conversion from outpatient to theatre.
Any other responsibilities as reasonably directed by the Line Manager.
Person Specification Communication Skills- Able to apply high level of written and spoken English.
- Projects a positive professional image.
- Proven skills and experience of establishing effective working relationships with managers and colleagues.
- Able to work flexibly on own or as part of a team.
- Able to work with competing and changing demands.
- GCSEs at grade A C (or equivalent) in English and Maths.
- Intermediate Microsoft Word and Excel (or equivalent).
- RSA Level II Typing (or equivalent).
- Excellent typing, minute taking skills, and knowledge of Excel and Word.
- Excellent organisational skills.
- Excellent written and verbal communication/interpersonal skills.
- Effective time management and prioritisation skills.
- Competent user of Microsoft Word and Excel.
- Ability to deal with frequent interruptions and unpredictable pattern of work.
- Understanding of confidentiality and data protection act.
- Experience of working in a private patient healthcare setting.
- Be aware of all aspects of statutory responsibilities such as Health and Safety, Data.
- Use the VDU for periods of time.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.