Private Intermediary Practice Manager

This is an important opportunity to join a respected service supporting adopted adults, birth family members and their descendants, and to help shape high-quality practice that makes a meaningful difference in people s lives.

Main Responsibilities:

As Practice Manager, you will provide professional leadership, supervision and operational oversight across intermediary services. You will support a team of PAYE and sessional Intermediaries and Researchers, oversee service quality and safeguarding practice, and contribute to service development and strategic growth. The role also involves building strong relationships internally and externally, ensuring that our services remain responsive, safe and effective.

Provide supervision, guidance and practice leadership to Intermediaries and Researchers.

Oversee referrals, allocations, case progression and case closure across the service.

Support decision-making in complex and higher-risk cases, including safeguarding concerns.

Lead service development, quality assurance activity and continuous improvement work.

Maintain oversight of active cases and case records to ensure high standards of practice.

Represent the service in meetings with internal colleagues, commissioners and external professionals.

Support recruitment, induction, training and ongoing development of staff and sessional workers.

Main Requirements (for details check the job description and person specification):

You will hold a professional qualification in social work, counselling or psychotherapy, and bring strong knowledge of the lifelong impact of adoption. You will have experience in post-adoption and permanency work, alongside the confidence to supervise staff, manage competing priorities and contribute to service development. We are looking for someone with excellent communication, sound judgement, a collaborative approach and a clear commitment to safeguarding, equality, diversity and inclusion.

Benefits:

- an annual paid leave entitlement that commences at 25 working days (pro-rata), and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.