Private Client Relations Consultant

Private Client Relations Consultant - Harrods London

The Role

The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves a deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner.

Job Responsibilities

Key Responsibilities

1. Serve as the primary point of contact for VICs and high-net-worth individuals (HNWIs), providing exceptional and personalized service.
2. Develop deep knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications.
3. Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events.
4. Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences.
5. Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning.
6. Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality.
7. Collaborate with B2B to host internal and external events.
8. Track and analyze client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions.
9. Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management.
10. Stay informed on market trends, competitors, and client behavior to maintain a best-in-class standard of service.

Profile

Experience

Proven experience (3-5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles.

Strong interpersonal and communication skills, with a natural ability to build rapport and trust.

Exceptional attention to detail, discretion, and professionalism in handling confidential information.

Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus.

Ability to manage multiple high-touch relationships simultaneously with grace and efficiency.

Passion for delivering exceptional service and understanding client psychology.

Additional Profile Attributes

- Innate sense of customer service, excellent interpersonal skills, and a taste for challenges and sales.

- Result and customer orientation.

- Strong organizational capacity.

- Commercial sensitivity.

- Sense of service in a luxury environment.

- Proficiency with Office Pack (Word, Excel, PowerPoint).

- Knowledge of business management applications.

- Ability to coach and lead a team (leadership).

- Managerial courage.

- Dynamic and empathetic.

- Autonomous, proactive in proposals.

- Exemplary attitude (application of procedures, field presence, presentation, elocution).

- Respect for confidentiality.

We value diversity of thought and people. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.