Prison Custody Officer at HMP Bronzefield

Prison Custody Officer (Female Applicants Encouraged) - HMP Bronzefield

Please note: This role is not eligible for sponsorship under the Skilled Worker visa route in line with current UK immigration rules.

What You'll Do

• Creating a safe, respectful, and supportive environment for those in custody
• Supporting daily routines, activities, and wellbeing
• Escorting individuals securely within and outside the facility
• Responding calmly and professionally to challenging or high pressure situations
• Encouraging positive behaviour and supporting rehabilitation
• Building constructive, professional relationships based on trust, fairness, and consistency
• Acting as a positive role model and providing encouragement where needed

Who We're Looking For

There's no such thing as a typical Prison Custody Officer. Our team includes people from all walks of life - whether you're a parent, carer, former teacher, retail worker, or simply someone who enjoys working with people and making a difference. Many of our officers are women who bring strong communication skills, empathy, and resilience to the role - qualities that are essential in a women's prison environment. You don't need previous experience in security or the prison service. Skills from roles such as care, education, customer service, or parenting are highly transferable. If you're someone who can remain calm, treat others with respect, and build positive relationships, we would encourage you to apply - even if you're not sure you meet every requirement.

Assessment Centre Date: 23rd & 24th June

Please only apply if you are available to attend.

Teamwork Matters

Teamwork is at the heart of everything we do. You'll work closely with colleagues to maintain a safe and supportive environment for staff, visitors, and those in custody. A strong sense of teamwork, trust, and communication is essential to success in this role.

The Behaviours That Make a Great Officer

• Calm Under Pressure - Staying composed in challenging situations
• Empathy & Respect - Treating everyone with dignity
• Strong Ethics - Acting with fairness and integrity
• Resilience & Adaptability - Remaining effective in a dynamic environment
• Effective Communication - Listening and communicating clearly
• Conflict Resolution - Using de escalation techniques
• Teamwork - Supporting colleagues and working collaboratively
• Vigilance - Staying alert and aware

Training and Development

No previous experience is required. You'll receive a comprehensive 8 week training programme, including:

• Classroom and practical learning
• Communication and conflict resolution training
• Shadowing experienced officers
• Ongoing development and career progression opportunities

Why Join Us at HMP Bronzefield?

• A meaningful career where you can make a real difference
• A supportive and inclusive team environment
• Opportunities to build confidence and develop new skills
• Clear career progression pathways
• Job stability and long term development

Eligibility Criteria

• Be at least 18 years old at the start of employment
• Meet required eyesight standards (with or without corrective lenses)
• Have adequate hearing (without hearing aids for operational safety reasons)
• Tattoos must not be offensive, discriminatory, or intimidating
• Facial tattoos are generally not permitted unless for cultural, religious, or medical reasons

What We Offer

• Starting salary 35,574.59 + 3729.24 London Weighting
• Annual increases over the first 5 years
• Free meals and parking
• Access to on site gym and subsidised membership
• Overtime opportunities (subject to availability)
• Comprehensive training and career development
• Life assurance
• BUPA healthcare
• Pension scheme and additional benefits

We are committed to supporting your wellbeing both in and outside of work.

Important Information

This role is not eligible for Skilled Worker visa sponsorship.