Printing CS Team Lead: Client Care & Process Improvement

Job Search Place Limited is seeking a Customer Service Team Leader to manage and develop a team of Account Managers in a dynamic Customer Services Department. The ideal candidate will have significant experience in the printing industry, alongside excellent people-management skills and a commitment to customer satisfaction.

In this role, you will ensure adherence to service level agreements, coordinate client communications, and provide training to your team. Your ability to analyse information and propose effective solutions will be essential to the success of the customer service operations.