Principal Engineer - Customer Engagement Platform
Posted 5 days 4 hours ago by Skipton Building Society
Principal Engineer - Dynamics, Power Platform, Workflow & Colleague Experience Engineering at Scale
The Customer Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague facing tools that enable thousands of interactions every day. As a Principal Engineer for CEP, you will set the engineering tenets, patterns and paved roads that enable these systems to operate with high performance, high reliability and high trust, ensuring colleagues can serve members with clarity, confidence and speed.
Your remit spans society wide technical direction, Value-Flow-Quality delivery physics, and engineering bar raising across the squads building on Dynamics 365, Power Apps, Power Automate and the CRM/engagement ecosystem. You define and embed cross cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns, and dependency baselines, and drive adoption of the Golden Path: policy as code CI/CD, progressive delivery, automated rollback/forward fix, data ready environments, and secure by design guardrails. Your work ensures CEP delivers