Principal AI Platform & Ops Product Manager

Genesys is hiring a Senior Product Manager to lead Platform Foundations for Genesys Cloud in Ireland. You will shape the roadmap for API visibility, storage reporting, and configuration-as-code, partnering with engineering, UX, and field teams to deliver enterprise-ready platform experiences.

You will drive self-service experiences, optimize usage patterns, and build AI-powered guidance to automate routine tasks and prevent disruptions at scale.