Principal AI Architect - Customer Success & Enterprise AI

Genesys is seeking a Principal AI Solutions Architect for Customer Success Professional Services in the AI & Digital Solutions group (EMEA). You will bridge customer ambition and AI transformation, partnering with strategic customers across the EMEA region to identify AI use cases, translate KPIs into actionable priorities, and deliver rapid, production grade AI orchestration.

You will lead reference architecture design, install process improvements, and governance to ensure secure, compliant AI