Premium Support Manager (EN/FR/IT) - Lead CS Team

Airbnb in Ireland seeks a dedicated Manager to lead the Customer Service team. The role focuses on coaching and uplifting a team of ambassadors to deliver exceptional service in English and French, while upholding Airbnb's standards in a fast-paced environment.

The Manager oversees 10-15 ambassadors, sets performance goals, and partners with capacity planning to ensure coverage. Strong leadership, organizational skills, and confidentiality are essential for success.