Post date 21.07.26 Manager, Member Relations

The Membership Team's key objective is retention, acquisition and growth across the membership base.

Job Purpose

• The Membership Team's key objective is retention, acquisition and growth across the membership base.
• To deliver the relationship management strategy across the breadth of UK Finance working to key annual objectives.
• To build strategic, long term and trusted partnerships with members and internal stakeholders
• To insightfully serve members and enhance the member experience
• Champion the member voice by gleaning member priorities, insights, and feedback and communicating these back into UK Finance to support development of our policy, operational delivery and commercial activities
• To broaden and deepen member engagement and communicate the value proposition effectively to the member base

Key Responsibilities

• Responsible for a diverse portfolio of members across all product and service streams at UK Finance
• To support Business Leads across UK Finance to identify opportunity to broaden engagement and grow interaction across the membership base including preparing the agenda for and chairing regular cross-team meetings
• To attend UK Finance events as required to broaden knowledge of the issues members face and to network
• To promote best practice across tools and processes aimed at building and showcasing member value
• To champion member interests both internally and in the wider business community
• To help develop and build on member engagement strategy for specific member cohorts
• To produce member briefings for our CEO and Chairman
• Leading on activities to enhance and member engagement
• To provide 'best in class' relationship management to UK Finance Members