Portering, Waste and Helpdesk Operational Manager

Portering, Waste and Helpdesk Operational Manager

• Location: Homerton University Hospital, London
• Hours: 40 hrs - primarily 8am - 4:30pn Monday to Friday with occasional weekends

Are you a passionate operational leader with a talentfor driving service excellence, leading large teams, and creating meaningfulpartnerships? At Sodexo, we know that behind every exceptional healthcareexperience is an exceptional support service.

We're looking for an experiencedPortering, Waste & LogisticsManagerto lead a diverse andcritical Soft FM operation atHomerton University Hospital, ensuring essential services run seamlessly to support patients,clinical teams, visitors, and colleagues every day. From portering andlogistics to waste management, linen distribution and helpdesk services, you'llbe at the heart of delivering operational excellence in a fast-paced healthcareenvironment. Based at Homerton University Hospital, the role will overseeportering, waste, distribution, postal services, linen and uniform managementwhilst driving performance, compliance, continuous improvement and strongclient relationships.

Job Introduction

At Sodexo, our purpose is to create a better everydayfor everyone. In healthcare, that means ensuring hospitals have the supportservices they need to focus on what matters most, outstanding patient care.

This is an exciting opportunity for a motivated leaderwho thrives on improving service delivery, developing high-performing teams andbuilding trusted relationships with NHS stakeholders. If you're looking for arole where you can make a genuine impact on patient experience, operationalperformance and colleague development, we'd love to hear from you.

What You'll Do:

• Lead the day-to-day delivery of portering, waste, helpdesk, logistics, postal, linen and distribution services across the hospital site.
• Drive operational excellence through data-led decision making, KPI management and continuous service improvement initiatives.
• Build strong, collaborative relationships with NHS stakeholders and clinical teams to support outstanding service delivery.
• Ensure compliance with healthcare, waste management, health & safety and environmental standards.
• Lead, coach and inspire a large frontline workforce, creating a positive and high-performing culture.
• Oversee workforce planning, rostering and resource management to maintain efficient and effective service provision.
• Manage service performance, identify improvement opportunities and implement sustainable solutions.
• Champion new ways of working, including recycling and environmental initiatives, helping to create a safer and more sustainable healthcare environment.

What You Bring:

• Proven experience managing large operational teams within Soft FM, logistics, facilities management or support services.
• Strong leadership skills with the ability to motivate, develop and retain high-performing teams.
• Experience managing KPIs, service performance and continuous improvement programmes.
• Excellent stakeholder management and relationship-building skills, with the confidence to engage at all levels.
• Sound knowledge of health & safety, compliance and relevant operational legislation.
• A proactive, solutions-focused approach with the ability to manage multiple priorities in a fast-paced environment.
• WAMITAB qualification (or equivalent waste management qualification) or the ability to demonstrate significant waste management expertise.
• Experience within healthcare, hospital environments, portering services or NHS support services would be highly advantageous.

Why Join Sodexo:

Working at Sodexo means being part of somethingbigger. You'll play a key role in supporting healthcare services that impactthousands of patients, visitors and colleagues every day. In return, you'llreceive opportunities for professional development, leadership growth and thechance to make a real difference within one of the UK's leading healthcaresupport service providers.

What we offer:

Workingwith Sodexo is more than a job; it's a chance tobe part of something greater.You'll belong in acompany andteam that values you foryou;you'll act with purpose and have an impactthrough your everyday actions; and you'll be able to thrive in your ownway.In addition, we also offer a range of resources, rewards and benefitsfor our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

AtSodexo, our purpose is to create a better every day for everyone to build abetter life for all.As the global leader in services that improve theQuality of Life, we operate in 55 countries, serving over 100 million consumerseach day through our unique combination of On-Site Food and FM Services,Benefits& Rewards Services and Personal & Home Services.

We arecommitted tobeingan inclusive employer. We are a forces friendlyemployer.We welcome and encourage applications from people with a diversevariety of experiences, backgrounds, and identities.We encourage ouremployees to get involved with our Employee Networks such as Pride, SodexoParents & Carers, Sodexo Disability, Ability network, So Together,Generations and Origins.

We're aDisability Confident Leader employer.We're committed to changingattitudes towards disability, and making sure disabled people have the chanceto fulfil their aspirations.We run a Disability Confident interviewscheme for candidates with disabilities who meet the minimum selection criteriafor the job.

SodexoDisability, Ability network, So Together, Generations and Origins.