Platform Software Engineer (Must be in UK)

Platform Software Engineer (Must be in UK)

London, United Kingdom

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Responsibilities

• Deliver production-ready, reliable, and scalable infrastructure on time
• Improve developer experience and define technical standards for the entire company
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborate with engineering and security teams to define cloud architecture and implement best practices
• Automate cloud operations with infrastructure as code using tools such as Terraform
• Monitor cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability
• Optimize cloud resources for cost efficiency while maintaining performance and security standards
• Engage in incident response and troubleshooting efforts for cloud related issues
• Stay up-to-date with the latest cloud technologies and trends, and provide recommendations for continuous improvement

Qualifications

• 5 years of relevant professional experience - preferably coming from a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable
• Hands on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor's degree or Master's in Computer Science, Engineering, a relevant technical field or equivalent practical experience

Preferred Requirements

• Familiarity with ArgoCD and GitOps practices for continuous deployment
• Experience with Agile methodologies, such as scrum, kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

Benefits

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long term success of the business.

Participation in the company's employee share options plan

Flexible working from home policy

Work from outside of the UK for up to 6 months each year

Telus Health EAP 24/7 - offers you and your chosen family confidential, judgment free support for any work, health, or life challenge

Annual learning and development allowance

We're all about making WFH work for you - that's why we offer a one off WFH allowance when you join. Offering perks like noise cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Company funded fertility and family forming programmes

Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Core values

Only the best - We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership - We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve - We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action - Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit - We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people - We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.