Platform PM: Support Tools & AI Automation

Spotify seeks a Product Manager for its Customer Service Platform to shape tools used by our support advisors. You will guide the API layer, integrations, and tooling, collaborating with engineering, design, data science, and operations to deliver scalable, reliable support across channels.

You will own the product vision, roadmap, and success metrics, driving experiments and data-informed prioritisation while balancing rapid delivery with thoughtful product development.