Platform Executive

Platform Executive page is loaded Platform Executiveremote type: Hybrydowylocations: Londontime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajtime left to apply: Data zakończenia: 31 grudnia 2025 (można jeszcze aplikować przez 29 dni/dzień)job requisition id: This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Job title: Platform Executive Job Description: What You'll Do: Take ownership of a portfolio of digital platforms within Capita Experience, while staying ahead of broader technology developments across the business. Build strong partnerships with vendors to deliver on performance goals, using clear KPIs and shared success measures. Lead technology change initiatives from start to finish-introducing new systems, tools, and processes that make work easier and more efficient for everyone. Work closely with stakeholders across leadership, IT, and business teams to understand needs, address challenges, and ensure smooth transitions. Manage platform issues and incidents by troubleshooting effectively, collaborating with vendors, and driving improvements based on root cause analysis. Develop and maintain business continuity plans to keep platforms resilient and reliable. Translate business requirements into practical solutions that deliver continuous improvement and better experiences. Use collaborative tools like JIRA and Confluence to support teamwork across internal and external partners. What You'll Bring: Hands-on experience in a technical digital or technology role. Familiarity with SaaS platforms such as Sprinklr, Qualtrics, Salesforce, or Verint. Strong analytical skills to assess impacts and turn insights into action. Attention to detail for planning and executing change initiatives. A genuine passion for technology, innovation, and creating exceptional customer experiences. Adaptability and problem-solving skills to navigate challenges with confidence. Ability to work collaboratively across diverse teams and functions. Excellent communication skills-able to make complex changes clear and accessible. Confidence to build trust, influence ideas, and inspire positive change. Organized and proactive approach to managing multiple priorities at pace. Curiosity to challenge the status quo and ask the right questions. Commitment to putting people at the heart of technology improvements. Ability to partner with teams and vendors to deliver meaningful change.• Offering a competitive salaryof up to £65,000 per annum DOE • Hybrid working model. • 23 days' holiday (rising to 27) with the opportunity to buy extra leave • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose apply now to fill out our short application and attach your CVIf your experience and skills are a match, we will contact you to discuss the role further We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email we'll get back to you.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.If you require this support you can apply for this support at For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: London,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.