Planning and Support Manager

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We're currently seeking an experienced professional to join our team in the role of Planning and Support Manager.

You'll provide key support to the Customer Director and the wider Customer Services leadership team. This role sits at the heart of the Customer Services function, helping ensure we operate efficiently through strong governance, clear communication and effective planning. This is a varied role where no two days are the same. You'll gain a strong understanding of how the business operates and play an active role in shaping the future of Customer Services at first direct.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Provide 1:1 support to the Customer Director, helping manage priorities, actions and delivery across Customer Services
• Support effective governance across Customer Services, including ownership and coordination of leadership forums, papers, actions and decision logs
• Drive great communication across the Customer Service Leadership team. Running regular team meeting, monthly all leader call; In Life Connect, and leader exchange sessions
• Help develop and maintain the Customer Services business strategy, supporting analysis, insight and planning activity
• Support the delivery of change and improvement activity, ensuring plans are well communicated and aligned to risk and control requirements
• Identify opportunities to improve ways of working, simplify processes and strengthen business effectiveness

To be successful in this role you should meet the following requirements:

• Has a strong understanding of first direct's strategy and how Customer Services fits within it
• Enjoys getting to the root cause of problems and finding practical, effective solutions
• Has strong analytical skills and is comfortable working with data and insight
• Can build strong relationships quickly and work effectively with stakeholders at all levels
• Is confident communicating complex topics clearly - whether face to face, virtually or in writing
• Has strong PowerPoint knowledge
• Can work independently, showing ownership and accountability for delivery

If you are an HSBC Contractor and wish to apply to this role, click here.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:

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